Job Title: Level 2 Support Engineer – Nokia OpenStack-Based Cloud
Job Summary:
We are looking for a Level 2 Support Engineer to provide advanced technical support for Nokia OpenStack-based Cloud (CBIS, CBAM, CMP, SDN). The candidate will be responsible for troubleshooting, incident management, and root cause analysis of cloud infrastructure issues.
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Key Responsibilities:
Incident & Problem Management:
Investigate and resolve complex issues in Nokia OpenStack-based Cloud (CBIS, CBAM, CMP, SDN).
Perform root cause analysis (RCA) for recurring cloud infrastructure issues.
Escalate issues to Level 3 or Nokia TAC (Technical Assistance Center) when necessary.
Work within defined SLAs and ensure quick resolution of service-impacting incidents.
Cloud Infrastructure & Operations:
Monitor and maintain Nokia OpenStack Cloud infrastructure for performance, availability, and security.
Support cloud deployment, upgrades, and patching of OpenStack components.
Ensure high availability and redundancy of cloud services.
Automation & Optimization:
Develop and optimize Ansible playbooks, Python scripts, and shell scripts for automation.
Work with CI/CD pipelines for cloud orchestration and deployment.
Optimize cloud resources for better performance and cost efficiency.
Security & Compliance:
Implement access controls, role-based access control (RBAC), and security patches.
Documentation & Knowledge Sharing
Maintain detailed runbooks, troubleshooting guides, and knowledge base.
Provide training and knowledge transfer to Level 1 support teams.
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Required Skills & Qualifications:
✅ Technical Skills:
Cloud Technologies: Nokia CBIS, CBAM, CMP, SDN, OpenStack, Ceph Storage
Scripting & Automation: Ansible, Python, Bash
OS & Virtualization: Linux (Ubuntu, CentOS), VM, VNF.
✅ Experience:
3+ years in telecom cloud infrastructure support (Nokia/Red Hat OpenStack preferred).
Hands-on experience in troubleshooting VM, network, and storage issues.
Exposure to 4G Core, IMS, and Telco cloud environments is a plus.
✅ Certifications (Preferred):
Nokia Cloud Certification (NCIP, NCTP)
OpenStack Certified Administrator (COA)
✅ Soft Skills:
Strong problem-solving and analytical skills.
Excellent communication and teamwork skills.
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Why Join Us:
Opportunity to work with cutting-edge cloud technologies.
Competitive salary and career growth in a leading Cloud and Network automation company.
Work with leading telecom vendors (Nokia, Red Hat etc.).