Simplify custom contact center insights with Amazon Connect analytics data lake

by Azalio tdshpsk | May 31, 2024 | AWS

Analytics are vital to the success of a contact center. Having insights into each touchpoint of the customer experience allows you to accurately measure performance and adapt to shifting business demands. While you can find common metrics in the Amazon Connect...

AWS analytics services streamline user access to data, permissions setting, and auditing

by Azalio tdshpsk | May 29, 2024 | AWS

I am pleased to announce a new use case based on trusted identity propagation, a recently introduced capability of AWS IAM Identity Center. Tableau, a commonly used business intelligence (BI) application, can now propagate end-user identity down to Amazon Redshift....

Amazon EC2 high memory U7i Instances for large in-memory databases

by Azalio tdshpsk | May 28, 2024 | AWS

Announced in preview form at re:Invent 2023, Amazon Elastic Compute Cloud (Amazon EC2) U7i instances with up to 32 TiB of DDR5 memory and 896 vCPUs are now available. Powered by custom fourth generation Intel Xeon Scalable Processors (Sapphire Rapids), these high...

AWS Weekly Roundup – LlamaIndex support for Amazon Neptune, force AWS CloudFormation stack deletion, and more (May 27, 2024)

by Azalio tdshpsk | May 27, 2024 | AWS

Last week, Dr. Matt Wood, VP for AI Products at Amazon Web Services (AWS), delivered the keynote at the AWS Summit Los Angeles. Matt and guest speakers shared the latest advancements in generative artificial intelligence (generative AI), developer tooling, and...

Optimized for low-latency workloads, Mistral Small now available in Amazon Bedrock

by Azalio tdshpsk | May 24, 2024 | AWS

Today, I am happy to announce that the Mistral Small foundation model (FM) from Mistral AI is now generally available in Amazon Bedrock. This a fast-follow to our recent announcements of Mistral 7B and Mixtral 8x7B in March, and Mistral Large in April. You can now...

AWS Weekly Roundup – Application Load Balancer IPv6, Amazon S3 pricing update, Amazon EC2 Flex instances, and more (May 20, 2024)

by Azalio tdshpsk | May 20, 2024 | AWS

AWS Summit season is in full swing around the world, with last week’s events in Bengaluru, Berlin, and  Seoul, where my blog colleague Channy delivered one of the keynotes. Last week’s launches Here are some launches that got my attention: Amazon S3 will no longer...