by Azalio tdshpsk | Mar 27, 2023 | AWS
At AWS re:Invent 2022 we announced the availability of step-by-step guides for Amazon Connect agent workspace in preview. My colleagues who collaborated to write the announcement post wrote about some of the challenges that contact centers face with training new...
by Azalio tdshpsk | Mar 27, 2023 | AWS
Three years before millions of viewers saw, arguably, one of the most thrilling World Cup Finals ever broadcast, TF1, the leading private TV channel in France, started a project to redefine the foundations of its broadcasting platform, including adopting a new...
by Azalio tdshpsk | Mar 27, 2023 | AWS
AWS Application Migration Service (AWS MGN) can simplify and expedite your migration to AWS by automatically converting your source servers from physical, virtual, or cloud infrastructure to run natively on AWS. In the post, How to Use the New AWS Application...
by Azalio tdshpsk | Mar 27, 2023 | AWS
Today, I am pleased to announce the availability of Amazon Chime SDK call analytics, a new set of capabilities that helps make it easier and cost effective to record and generate insights on real-time audio calls: transcription, voice tone analysis, and speaker...
by Azalio tdshpsk | Mar 27, 2023 | AWS
This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! In Finland, where I live, spring has arrived. The snow has melted, and the trees have grown their first buds. But I don’t get my...
by Azalio tdshpsk | Mar 21, 2023 | AWS
Companies across multiple industries, such as advertising and marketing, retail, consumer packaged goods (CPG), travel and hospitality, media and entertainment, and financial services, increasingly look to supplement their data with data from business partners, to...
