**Job Type: ** Long-term Project (Full-Time)
**Experience Required: ** 10+ Years
**Domain: ** Telecom OSS/BSS, FlowOne Architecture
**Location: Remote Role: USA Project.
Job Summary:
We are looking for an experienced Care Technical Manager (or equivalent role such as Care Engineer, Core Care Manager, or Care Lead) with strong exposure to Nokia FlowOne architecture and OSS/Orchestration solutions.
The ideal candidate will play a critical role in ensuring end-to-end service assurance, orchestrating complex telecom workflows, and supporting service provisioning and order management for long-term strategic projects.
Key Responsibilities:
- Act as the technical point of contact for Nokia Care-related issues across FlowOne and OSS orchestration environments.
- Support and manage service orchestration, order management, and provisioning workflows using Nokia FlowOne platform.
- Work with cross-functional teams to design and implement end-to-end OSS solutions.
- Provide technical leadership for troubleshooting and resolving complex issues in FlowOne-based environments.
- Drive the integration of new features, patches, and upgrades with minimal disruption.
- Engage with stakeholders to ensure SLA compliance and ongoing operational excellence.
- Contribute to the architecture and optimization of telecom service workflows.
Required Skills & Experience:
- Proven experience in roles like Care Technical Manager, Technical Manager, Core Care Manager, or Care Engineer in a telecom domain.
- In-depth knowledge of Nokia FlowOne architecture, service orchestration, and OSS/BSS components.
- Experience with order management, provisioning, and service delivery in telecom networks.
- Strong understanding of telecom technologies and standards.
- Hands-on troubleshooting and customer support experience.
- Experience working with Nokia tools and solutions is mandatory.
- Excellent communication and stakeholder management skills.
Nice to Have:
- Prior experience in long-term managed service or care support projects.
- Exposure to cloud-native OSS/BSS platforms.
- Familiarity with other Nokia products like NetAct, Instanlink, or Motive