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How to deploy an AI agent that actually solves help desk tickets
Help desks need help. But many of the agents coming to the rescue are chatbots in disguise. They claim to “resolve tickets” or “transform IT support,” but when you actually roll them out, most of these tools end up routing tickets, not resolving them. Remove their...
It takes an AWS outage to prioritize diversification
For years, I’ve warned about the dangers of enterprises relying on a small group of dominant cloud providers such as AWS, Microsoft Azure, and Google Cloud Platform. These platforms underpin the operations of many businesses worldwide, and each has a history of issues...
Azul, Cast AI join forces on Java performance
Azul Systems has partnered with cloud application performance company Cast AI in an effort to improve Java runtime performance, reduce the memory and compute footprint of cloud compute resources, and cut cloud spend. The partnership, announced October 15, pairs the...