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Using AI-powered email classification to accelerate help desk responses
Service-based organizations may handle thousands of customer emails daily, placing a significant burden on IT help desks, customer service organizations, and other departments involved in reading, prioritizing, and responding to those communications. A 2023 study...
Why LLM applications need better memory management
You delete a dependency. ChatGPT acknowledges it. Five responses later, it hallucinates that same deprecated library into your code. You correct it again—it nods, apologizes—and does it once more. This isn’t just an annoying bug. It’s a symptom of a deeper problem:...
AWS Weekly Roundup: Amazon Nova Premier, Amazon Q Developer, Amazon Q CLI, Amazon CloudFront, AWS Outposts, and more (May 5, 2025)
Last week I went to Thailand to attend the AWS Summit Bangkok. It was an energizing and exciting event. We hosted the Developer Lounge, where developers can meet, discuss ideas, enjoy lightning talks, win SWAGs at AWS Builder ID Prize Wheel, take a challenge at Amazon...